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How your business actually works

Do you want your business running without you?

That only happens once the work stops living in people’s heads. We come and watch it being done — the real thing, timed, by the person who does it — then write each system down properly, hand it to a named owner, and measure it from day one.

Where to start

Four ways in.

Cheapest first. Most people start on the left and only move right when the free things stop being enough.

The book

The Systems Game

How to think through and solve business problems, using systems.

The podcast

The Systems Game

Conversations about the machinery underneath a business that scales.

It's free

Business Systemisation Roadmap

Everything I know about making a business run without you, in four levels.

For business owners

Systemise Your Business

When you would rather have it done than learn to do it.

How it goes

How does it work?

Three phases, and they only work in that order. The third one is what the first two are for.

Turn the business into systems

We sit with the people who do the work and watch them do it — three sittings, timed, then read back so they can correct it. What comes out is written down properly, owned by a name, and measured from the start.

Enquiry → booked job

Being timed

In progress
Watched end to end

Documented

Timed
A step everyone skips

Found while watching

Found
Three ways to do it

Found while watching

Found
Find and remove the constraint

With a baseline, one part is visibly holding up the rest. We find it, change it, and check whether the number actually moved. Then the next one. This is the part that could not be done honestly before.

The constraint
Quotes sit for four days waiting on one person to price them. Everything downstream waits with them.
After the changewk 6
Time to quote
Measured
Jobs per week
Measured
Let it run without you

The systems run, the owners own them, and the numbers say when something drifts. That is the point of the other two: a business that keeps working when you are not in every decision.

Enquiry to quote
On track
Sales
Quote to booked job
On track
Sales
Job to invoice
On track
Delivery
Invoice to paid
Drifting
Finance
Supplier order
On track
Ops
New starter setup
On track
People
Complaint to resolved
Drifting
Delivery
Stock reorder
On track
Ops
Quote follow-up
On track
Sales
Month-end close
On track
Finance
Site handover
On track
Delivery
Holiday cover
On track
People
Enquiry to quote
On track
Sales
Quote to booked job
On track
Sales
Job to invoice
On track
Delivery
Invoice to paid
Drifting
Finance
Supplier order
On track
Ops
New starter setup
On track
People
Complaint to resolved
Drifting
Delivery
Stock reorder
On track
Ops
Quote follow-up
On track
Sales
Month-end close
On track
Finance
Site handover
On track
Delivery
Holiday cover
On track
People
Enquiry to quote
On track
Sales
Quote to booked job
On track
Sales
Job to invoice
On track
Delivery
Invoice to paid
Drifting
Finance
Supplier order
On track
Ops
New starter setup
On track
People
Complaint to resolved
Drifting
Delivery
Stock reorder
On track
Ops
Quote follow-up
On track
Sales
Month-end close
On track
Finance
Site handover
On track
Delivery
Holiday cover
On track
People

Free

The Business Systemisation Roadmap.

The order to do this in, written out — which system to document first, how to tell when one is actually finished, and what to measure so you know whether anything improved. It is the sequence we follow ourselves.